12 Competencies: Which ones should your people have?
In detail, these competencies would be the following:
Administrative Competencies which involves “management of the job” and this includes more specifically:
a) Management of Time and Priority Setting
b) Goals and Standards Setting
c) Work Planning and Scheduling
Communication Competencies that comprise of:
a) Listening and Organizing
b) Clarity of Communication
c) Getting Objective Information
Supervisory or Building Teams Competencies that encompasses:
a) Training, Mentoring and Delegating
b) Evaluating Employees and Performance
c) Advising and Disciplining
And, Cognitive Competencies which involve:
a) Problem Identification and Solution
b) Assessing Risks and Decision-Making
c) Thinking Clearly and Analytically
1. Management of Time and Priority Setting
Cutting across all position levels, time management is considered to be a required competency that must be possessed by everybody. It is the ability to manage both one’s time as well as others’. It includes self-discipline, controlling interruptions by molding the behavior of others who have varying priorities, and being time-effective and time-efficient.
2. Goals and Standards Setting
Setting goals and standards are usually competencies that are required of managerial and supervisory positions. It is about the ability to determine activities and projects toward measurable goals and standards--setting these in collaboration with others so as to arrive at a clear understanding and elicit commitment.
3. Work Planning and Scheduling
Like time management, this competency must be possessed by managerial and supervisory employees and to those that are engaged in production. It is about controlling manpower assignments and processes by using the major tools and techniques of management. This includes the following skills: analyzing complex tasks and breaking them into manageable units, selecting and managing resources appropriate to the tasks, using systems and techniques to plan and schedule the work, and setting checkpoints and controls for monitoring progress.
4. Listening and Organizing
Listening and Organizing are communication competencies that deal with relating to people in the organization. It is about the ability to understand, organize, and analyze what one is hearing in order to decide what to think and do in response to a message. These competencies are appropriate for employees who deal with customers and those who work as a team, either as a leader or a member. Specifically, they include skills like identifying and testing inferences and assumptions, overcoming barriers to effective listening, summarizing and reorganizing a message for recall, and withholding judgment that can bias responses to a message.
5. Clarity of Communication
Giving clear information is a competency that should be required of managerial and supervisory employees. Whether verbally or in written forms, the messages conveyed to audiences (whether internal staff or customers) should be clear and concise and should attain the objectives. The skills would consist of a) overcoming physical, psychological, and semantic barriers in interactions with others; b) keeping on target and avoiding digressions; c) using persuasion effectively; and d) maintaining a climate of mutual benefit and trust.
6. Getting Objective Information
For positions involving substantial people management, getting objective information is a critical competency requirement in order to ensure fairness. This competency is about the ability to use questions, probes, and interviewing techniques to obtain unbiased information and to interpret it appropriately. It considers such skills as: using directive, non-directive, projective and reflecting questions effectively, employing the funnel technique of probing, using probing methods to elicit additional information, recognizing latent and underlying meanings, confirming understanding and attaining agreement.
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