Benchmarking KM Success – Does Your KM Measure Up?
Technology certainly has its place, but people must be able to translate and apply the information it manages, or risk it losing its effectiveness. The technology is not capable of producing results on its own, and if people were left without technology, business would not be able to keep up with the needs of today’s market. Therefore, ensuring that your people are properly trained and knowledgeable about specific tasks, as well as equipped with the much-needed tools to perform their functions, will position them to bring any task to successful completion with the greatest result.
When your people are equipped to carry out their own job functions and have the knowledge to empower those around them, not only can team leaders guide more effectively, but individuals can command leadership over their own work—and this is especially valuable in a project-based environment. This is made possible by proper access to and integration of software and communications—not only internally, but externally for your customer base. With confidence and communication, each task is completed with ease.
For your organization to learn to utilize all of its resources to their greatest potential, it will require research and likely also some time and trial and error. Eventually, you will have the knowledge to immediately recognize when a process or system is not working, as well as exactly where improvement is needed—whether it be in the information technology or your human resources. More important, you will have the tools to make the necessary adjustments. All of these efforts ultimately lead to more timely delivery on goals and improved overall efficiency.
Technology certainly can make it easier to access, track, and communicate the information used throughout the business on a daily basis. Smart leaders realize the importance and take control of knowledge management. By having knowledge of intellectual properties and managing such assets effectively, they will have established a framework for success, for their teams, their customers, and the overall business.
References:
1. According to Lynda Moulton, a 30-year professional in the industry of knowledge management and principal in LWM Technologies, a consulting firm for information professionals in knowledge-intensive organizations. Lynda is currently working as lead analyst the enterprise search practice of the Gilbane Group, an organization that offers consulting, analysis, and educational publications and events in the areas of content and information technologies and trends.
2. According to Dharmesh Acharya, operations head of Radixweb, a company that has successfully delivered 200 projects related specifically to software development and technologies and that uses knowledge management for the growth of its employees and company. Dharmesh brings more than eight years of experience to this discussion.
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