In the Right Place at the Right Time…Are You There?

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Is your organization well-positioned to compete in today’s global economy? Learn how an effective resource management plan can help you gain a stronghold!

Growing competition fueled by globalization of the economy is putting unprecedented pressure on IT service providers to rapidly innovate in many aspects of service delivery. Effectively and efficiently sourcing and managing resources globally is the new high water mark for the industry. The inherent complexity of managing large and diverse populations of employees across multiple geographies and time zones becomes a serious challenge even for the most experienced managers. Getting the right person in the right place at the right time will be challenging for solutions providers for the foreseeable future.

There are four key objectives for Global Resource Management (GRM):

1. Effectively and efficiently leverage IT professional services (PS) capabilities across global boundaries.
2. Maximize utilization of on-board resources while leveraging specialized resources across multiple projects.
3. Delivering high quality at the lowest possible cost.
4. Support the enterprise solutions strategy (in product companies with supporting PS).

Marketplace dynamics are forcing change for service providers including:

• Pressure to reduce blended rates and costs on projects.
• Scarcity of specialized expertise.
• Requirement to scale delivery resources quickly to meet aggressive global PS revenue growth targets.
• Increasing quality expectations.

GRM Challenges and Benefits

Some of the many complex challenges of managing services resources globally to remain highly competitive include:

• Speed of deal pursuit and staffing
• Flexibility/adaptability to rapidly changing project definition and scope
• Cost management while labor costs continue to rise
• Talent management for large geographically dispersed employee populations
• Time and distance issues
• Service quality
• Geographic reach
• Robust support of the enterprise solutions strategy
• Providing for specialized skills or regional needs

Doing all the above well can provide powerful differentiation and produce the following benefits:

• Make your company fast, flexible and adaptable to marketplace needs.
• Help you control and reduce labor costs, while creating a capability that will allow you to raise prices while reducing your hourly labor cost.
• Achieve better reach from existing skill sets giving your company the ability to project your capabilities further, and enabling the ability to serve the global market.
• Enable a more diverse view of your company to your customers by creating natural pools of diverse workers for any given project.
• Deliver better quality by enabling more consistent and process oriented approaches to resource deployment.
• Grow revenues and drive solution selling, driving more pull-through of the entire portfolio of capabilities available from your company.
• Grow overall profitability by enabling efficient and effective use of resources.