Internal IT departments to become history, experts predict

Experts at a software specialist company predict IT departments of companies will become outdated.

With the outsourcing of Information Technology (IT) becoming more popular in the small and medium business (SME) arena, many businesses are looking to go completely infrastructure-free across both public and private sectors by outsourcing all IT support, according to software specialist company DMC Software Solutions.

This growing trend, according to DMC, suggests that in years to come the role of the internal IT department would be superfluous.

DMC, which works with several SMEs, had observed that IT support is being transferred to external sources, which assume responsibility for the day-to-day IT management. Outsourcing IT support is becoming especially more popular with SMEs, it said in a press dispatch.

Traditionally, companies have maintained an in-house IT department to take care of their IT management; however, the researching, maintaining and updating of both software and hardware is becoming increasingly complicated as technology advances, it added.

Outsourcing IT management removes these associated risks and uncertainties, the experts explained, thus reducing unnecessary pressure placed upon a business.

“The benefits of outsourcing IT management are obvious, IT support providers can offer fantastic services at a fraction of the cost required to maintain a comparable service internally,” DMC’s Rebecca Haines said in a press release.

“By outsourcing IT support businesses will have access to an experienced team with relevant expertise, HR costs will be reduced, in-house staff allocation will be improved and you will not need to pay to update staff training. In the long term, a company can reduce their overall spend without any impact on the systems used and the support received.”