In lean economic times, service organizations—which make up 80 percent of the world economy—can benefit by addressing performance management through process improvement to make the most of their resources to achieve positive results.
“Today, we are excited to celebrate the launch of CMMI for Services,” said Paul Nielsen, director and CEO of the SEI, in his opening remarks at the conference. “The SEI has seen a growing demand for process improvement in the services sector. With the SEI’s experience, the input of our community, and the support of the CMMI Steering Group, we are helping organizations to address the challenges they face in the services sector.”
CMMI for Services provides guidance to help service-provider organizations reduce costs, improve quality, and improve the predictability of schedules. The model shares some best practices with CMMI for Development (CMMI-DEV), as well as other standards and models, including the Information Technology Infrastructure Library (ITIL), ISO/IEC 20000: Information Technology – Service Management, and the Control Objectives for Information and related Technology (COBIT).
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About the Carnegie Mellon Software Engineering Institute
The Software Engineering Institute (SEI) is a U.S. Department of Defense federally funded research and development center operated by Carnegie Mellon University. The SEI helps organizations make measured improvements in their software engineering capabilities by providing technical leadership to advance the practice of software engineering. For more information, visit the SEI Web site at http://www.sei.cmu.edu.
