Operations' Role in SaaS

Abstract

High traffic internet/web applications come in multiple flavors. Such as large consumer sites managing high volumes of simultaneous consumer visitors and ecommerce transactions. And the popular multi-tenant business applications, such as SalesForce.com and Success Factors. Most recently, the internet market has seen explosive growth in social network sites managing large amounts of data in the form of message traffic and/or unstructured user generated content.

In some organizations, the process of building and running these applications, sites, and systems on horizontally scaling server farms has driven a tighter collaboration between the software development and IT operations disciplines. Dev Ops refers to methods and processes for driving a holistic, continuous build and release process for medium and large scale software services running on IT infrastructure.

Holistic and continuous here means a repeatable process where developers, testers, and sysadmin configuration managers frequently, confidently, and deliberately collaborate to release new builds to the stage and production instances of their high traffic web based systems. These processes are rooted in the intersection of Agile development and IT operational standards like ITIL.

The just published “The Strategic Role of Operations in Building a Successful SaaS Offering” white paper will show you:

  • What is Dev Ops;
  • Impact of SaaS Dev Ops on metrics;
  • Operations Roadmap for SaaS ISVs;
  • How to conduct effective operations assessment.